Frequently Asked Questions
Shipping PSA: Due to our reference cards & nurse accessory supplier differing from our merchandise supplier, you will be receiving 2 separate shipments / deliveries if you order a combination of items from these categories; one containing your merch and one containing your reference cards and/or nursing accessories. Shipping costs can vary greatly depending on the products you choose and the location you are shipping to. We sincerely appreciate your support and understanding of this as a small business!
REFERENCE CARDS + NURSING ACCESSORIES
How can I contact you if there is a problem with my order?
To contact NICUity, visit the "contact" tab in the navigation bar, or send us an email to [email protected]
How long will it take for my items to arrive?
Shipping times in shopping cart are actual shipping time estimates provided by USPS. These times do not include the above processing time, which takes about 24-48 hours.
What size are the reference cards?
The badge cards are 2.125 x 3.375 inches - the same size as a standard credit card. Our badge cards are about 15 mil thick and we believe this is one of our BEST features. It allows you to have multiple cards on your badge reel or clip without making it too heavy.
Are the reference cards flimsy?
No, the cards were designed to be very durable. They are high quality and can withstand fluids and disinfectant wipes.
Do you offer both vertically and horizontally hole-punched cards?
At this time, we only offer horizontally hole-punched cards.
Is all the information on the cards accurate?
At NICUity, we try our best to provide the most accurate and up-to-date information however we cannot guarantee that all of the information on the reference cards is accurate. Additionally, certain information such as lab values or nursing interventions can vary from facility to facility. Please refer to your facility's policy for the most reliable source of information. The reference cards are not to be used in substitution of your institution's policies, procedures, or guidelines. No refunds or returns will be accepted for information inaccuracy reasons.
Am I able to buy bulk items at wholesale price?
While we do offer discounts for bulk orders beginning at 5 or more for a single reference card, our reference cards are not available for resale and therefore are not offered at wholesale price.
What if I need to return an item?
Our goal is to make sure you are satisfied with your purchase. If for any reason you would like to make a return, we will gladly accept undamaged and unused items back for up to 30 days from date of purchase. *This excludes our NICU Essentials Masterclass Manual. No returns or exchanges will be accepted due to the nature and value of this item.
NICUITY ACADEMY COURSES
How long will it take to complete my course?
The NICU Essentials Masterclass is approximately 7 hours
The NICU New Grad Miniclass is approximately 5 hours
The Crash Course for the Experienced Nurse is approximately 5 hours
How can I contact you for questions or issues regarding the courses?
To contact us about our NICUity Academy courses, send an email to [email protected] & our team will get back to you as soon as we can.
How many contact hours will I earn for my course?
You will earn 5.75 contact hours for The NICU Essentials Masterclass
You will earn 4 contact hours for The NICU New Grad Miniclass
You will earn 4 contact hours for The Crash Course for the Experienced Nurse
What is the difference between contact hours and CEUs?
Nursing, as a profession, uses contact hours to count continuing education credit. 1 contact hour of continuing education is equal to 60 minutes (one clock hour) of an organized learning activity. 1 CEU is equal to 10 contact hours (or 600 minutes) of an educational activity.
Are these courses only for nurses?
No! Anyone can join the course. We are focusing on providing up-to-date NICU education and practices, but there will be key takeaways for many members of the healthcare team including labor and delivery nurses, respiratory therapists, and more! This course is also great for high school or college students who are interested in becoming a NICU nurse or working with babies in a hospital setting. At this time we are only offering continuing education for nurses.
Who teaches the courses?
In all 3 of our courses, we have a variety of speakers and educators including a neonatologist, NICU nurses, and Certified Nurse Specialist.
How can I get my questions answered during the course?
If you have a question while going through our course, the best place to start is in our discussion forum. Upon purchasing a NICUity Academy course, you will be granted access to our members only discussion forum, NICUity Neighborhood, where one of our contributors or co-founders can assist you or you may be able to hear from an additional member who has an answer or insight!
I'm not sure which course to purchase, where do I start?
We highly recommend if you are not sure which course may best fit your needs to purchase the Masterclass! The Masterclass provides the best comprehensive information about the NICU no matter where you are at in your journey. We also provide bonus modules in this course that are applicable to all nurses such as our best general advice and night shift survival tips.
How long will I have access to my course after I've purchased it?
At this time, you will have 2 years to complete the course after you have purchased it.
MERCHANDISE
How long will it take to receive my items?
Because our merchandise is printed on demand, it may take a bit longer that normal to get your item(s) to you. Our fulfillment time is calculated in business days, and it’s 2–5 business days for all production techniques. Shipping time after this period will vary depending on your location and will be estimated for you upon checkout.
What if I entered a wrong or incomplete address by mistake?
If you provide an address that is considered insufficient by the courier, the shipment will be returned to our fulfillment's facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
What if I need to return an item?
If you need to return a merchandise item, reach out to our support team and we will provide you with the appropriate steps. Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Our exchanges policy does NOT cover buyer's remorse or size exchanges. Returns will not be accepted on the account of sizing or satisfaction issues because our products are made on demand (made specifically for you upon ordering).
What if my item arrives damaged?
If there is any problem with the appearance or quality of your order, send an email with your name, order number, and pictures of the affected item to
[email protected] and we will get a new item shipped to you once we've reviewed and verified the information from your email.
SHIPPING & RETURNS
Why do shipping costs vary greatly?
Due to our various suppliers, shipping varies based on the location you are shipping to and the location of the supplier of the item you ordered. As a small business who do not personally package and fulfill orders, we rely on different suppliers to bring you our carefully crafted and designed products and accessories!
Will I receive all of my items in one shipment?
Depending on the items you order, you may receive two separate shipments as we use different suppliers for our merchandise vs our nursing accessories. Your order confirmation will confirm your shipment(s) and provide you with a tracking number so you can stay up-to-date on the status of your shipment(s)!
What if I need to return one of my items?
If you need to return any item from our NICUity shop, start by reaching out to us via email at [email protected]. Our team would be happy to assist you in your return of an item if it falls within 30 days of your original purchase date and fits our return policy requirements. Refer to our "Reference cards & nursing accessories" or "Merchandise" section to read the full return policy for the respective category of item.
Disclaimer: NICUity LLC is an independent entity and is not associated with or endorsed by any regulatory body or educational institution. Our guides and educational materials are designed for informational purposes only and should not be construed as medical advice or clinical practice. By accessing or purchasing our materials, you acknowledge that they are supplementary resources and should not replace your primary course materials or instruction from your educators or institutions.
